Lettings
Fully managed vs tenant-find: what is the difference?
The two most common ways to use a letting agent, what each involves and questions to ask when choosing.
By The Property Glass team · Updated 29 September 2026 · Reviewed 29 September 2026
The short answer With **tenant-find**, the agent markets the property, finds and references a tenant and sets up the tenancy. After move-in, the landlord manages the tenancy themselves. With **fully managed**, the agent does all of that and then looks after the tenancy day to day.
Tenant-find typically includes - Advice on rent and preparing the property - Marketing and viewings - Referencing and setting up the tenancy - Handing over to you once the tenant has moved in
Fully managed typically adds - Rent collection and statements - Arranging and following up maintenance - Tracking certificates, renewals and other important dates - Being the first point of contact for the tenant
Questions worth asking any agent - How will I know what is happening with my property? - How are repairs approved, and is there a spending limit? - Who do I speak to if I have a question? - What exactly is included in the fee, and what costs extra?
At Property Glass we explain both options during your valuation and put the agreed service and fees in writing.
Want to talk it through?
Talk to our team