For tenants
Renting that
respects your time.
- Viewing and applying
- Clear steps, clear fees and a person to ask.
- Moving in
- Everything you need to know before you get the keys.
- Your home handbook
- How things work in your home, in one place.
- Repairs
- Acknowledged straight away, with updates until it's fixed.
- Your documents
- Tenancy agreement, certificates and notices kept together.
- Renewals and moving out
- Plenty of notice and clear communication either way.
Maintenance
A repair you can follow.
Nothing disappears into an inbox. Tenants and landlords can see where a job is at every stage.
Step 1
Reported
Online, by phone or in person, with photos if you have them.
Step 2
Acknowledged
You get confirmation that it's been received and logged.
Step 3
Contractor booked
A vetted contractor is assigned and the visit arranged.
Step 4
Kept updated
You hear when it's booked, rescheduled or waiting on parts.
Step 5
Resolved
We check the job is done and confirm it with you.
Home handbook
Heating not working?
- 1. Check the boiler display for a fault code.
- 2. Check the pressure gauge reads between 1 and 1.5.
- 3. Still not working? Report it and we'll take it from there.
The property handbook
Your home comes with instructions.
Managed homes can have a digital handbook with the useful information in one place, so a question at 9pm doesn't have to wait until morning.
- Heating and boiler guidance
- Appliance manuals
- Stopcock and fuse board locations
- Bins, parking and property guidance
- A clear way to report a problem
A QR code in the property opens it instantly, if that's easier.
Digital when it's convenient. Human when you want it.
You choose how to deal with us. The portal is there if you want it, never instead of a person.
Use the portal
Check progress, documents and messages whenever it suits you.
Email us
A named person replies, not an automated inbox.
Call us
Speak to someone who knows your property.
Visit in person
Our office is open for face-to-face conversations.
Looking for somewhere?
See what's available now, or tell us what you're looking for.
In plain English
Questions people ask
How do tenants report repairs?
Report a repair through the tenant portal, by phone or by email, with photos if you have them. You get confirmation that it has been logged, then updates when a contractor is booked, if anything changes and when the job is complete.
What is a digital property handbook?
A handbook for your home with the useful information in one place: heating and boiler guidance, appliance manuals, where the stopcock and fuse board are, bins and parking, and a simple way to report a problem. A QR code in the property opens it, if that is easier.
How do tenancy renewals work?
Before your tenancy end date we contact you to talk about what happens next, whether that is renewing or moving out. You get plenty of notice and clear information either way, and you can ask the team any questions.