property glass

How it works

What Property Glass is, how it works, and what to do next.

Property Glass is a lettings and property management agency. Routine work is handled systematically behind the scenes; decisions, questions and anything unusual are handled by a member of our team.

What does Property Glass do?

Property Glass is a lettings and property management agency. We help landlords let and manage their properties and help tenants find and live in well-run homes, with routine admin handled systematically and people handling decisions.

How does Property Glass handle maintenance?

Every repair follows the same path: reported, acknowledged, contractor assigned, updates while the job is in progress, and confirmation once it is resolved. Where the landlord needs to approve a cost, they see the quote and photos before work goes ahead.

How do rent and statements work?

Rent payments are matched to the right tenancy. Landlords see what has been received, statements and any maintenance costs in one record. Anything unusual, such as a late or part payment, is highlighted to a member of the team rather than left until month end.

How are important dates tracked?

Safety certificate expiry dates, tenancy end dates and rent review dates are recorded for each managed property. The right action is prompted well before each deadline so nothing is left to memory.

When does a person get involved?

Whenever something needs judgement. Routine steps, confirmations, reminders, follow-ups and rent matching, run automatically. Decisions, unusual situations, complaints and anything a customer wants to talk through are handled by a member of the team.

Can I still speak to a person?

Yes. Phone, email and visiting the office are always available. The portal is an extra option for people who prefer it, not a replacement for the team.

For landlords

What management looks like.

From the first conversation to every month after. Each step recorded, and you kept in the loop.

    1

    Property instructed

    We agree the rent, the service and the fees with you, in writing.

    2

    Prepared and marketed

    Safety certificates, photos and listing checked before a single viewing.

    3

    Tenant found, tenancy set up

    Referencing, agreement, deposit and move-in handled and recorded.

    4

    Rent monitored

    Payments matched to your tenancy. A late or short payment comes to a person the same day.

    5

    Maintenance managed

    Reported, quoted, approved by you where needed, and followed through.

    6

    Important dates tracked

    Gas safety, electrical checks and renewals prompted well ahead of time.

    7

    You're kept informed

    Statements, updates and documents in one place, plus a team you can call.

Maintenance

A repair you can follow.

Nothing disappears into an inbox. Tenants and landlords can see where a job is at every stage.

  1. Step 1

    Reported

    Online, by phone or in person, with photos if you have them.

  2. Step 2

    Acknowledged

    You get confirmation that it's been received and logged.

  3. Step 3

    Contractor booked

    A vetted contractor is assigned and the visit arranged.

  4. Step 4

    Kept updated

    You hear when it's booked, rescheduled or waiting on parts.

  5. Step 5

    Resolved

    We check the job is done and confirm it with you.

Report maintenanceOr call the office

Behind the scenes

Some things shouldn't need chasing.

  • Viewing confirmations
  • Maintenance follow-ups
  • Rent matching
  • Document reminders
  • Renewal prompts

When something needs judgement, a person steps in.

Digital when it's convenient. Human when you want it.

You choose how to deal with us. The portal is there if you want it, never instead of a person.

Use the portal

Check progress, documents and messages whenever it suits you.

Email us

A named person replies, not an automated inbox.

Call us

Speak to someone who knows your property.

Visit in person

Our office is open for face-to-face conversations.

Ready to talk it through?

Book a valuationFind a homeTalk to our team